How can we help you?

Contact us!

Our team looks forward to helping you

Office hours:
Monday to Friday, from 2:00 AM – 5:00 PM EST

Leave a message / request a callback

Frequently asked questions

When will the 2G network be switched off ?

In Europe, the 2G network standard is still available in the vast majority of countries with the exception of Switzerland and Liechtenstein. The complete switch-off is not planned here until 2025. However, not all network providers agree on this and it is possible that the date will be postponed even further.

Despite the planned shutdown of the 2G network (also in Germany), there is still a very high demand for this network. As the 2G network coverage was the basis and is still used by many systems (e.g. traffic lights, other tracking systems, etc.), a switch-off is practically unthinkable, at least in the next few years. The actual complete shutdown of the 2G network has so far only been implemented in a few countries, such as the USA, Japan, Australia and Singapore.

On our homepage you will find a map with an overview of the countries in which our devices currently work and therefore, to our knowledge, the 2G network is available :

What is the difference between FINDER in online tracking and SMS tracking?

SMS tracking was an outdated tracking method that we have no longer offered since the beginning of 2019.

The devices had to be provided with their own SIM card and could not be operated via the FINDER portal.

The current tracking method is online tracking, where the SIM card is already integrated in the devices. Tracking runs via the FINDER portal and is much more user-friendly and also more cost-effective for you as a customer.

What does the service package subscription include?


  • Material defects
  • manufacturing defects
  • Wear and tear (for original batteries)
  • Accident (impact and fall) in case of malfunction
  • Water, moisture and sand damage

Other benefits:

  • No customer deductible
  • In the event of a total loss, 1 free replacement per year with a refurbished device of the same type and quality
How many people can log in at the same time with the same access on different cell phones?

There is basically no limit here. With the access data for the FINDER portal, any number of people can log in from different devices. However, it is recommended that settings in the portal are only made from one device.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page .

How much does the service package subscription cost?
  • Billed monthly: 3,50 $
  • Billed annually: 29,94 $
  • Billed every 2 years: 50,00 $

Note: The costs for the service package subscription are collected together with your Finder portal license. The term of the service package subscription depends on the term of your Finder portal license. Different terms are not possible! As soon as you have canceled your Finder portal license, the service package subscription also ends.

How do I take out the service package subscription?

As soon as you have received your FINDER, you can register it here. Once you have selected the portal term, you can include the service package subscription there.

If you already have an active Finder portal license, you can contact us at any time by telephone or in writing to take out this at a later date.

Which SIM card do I need for my GPS Tracker / PAJ FINDER?

You do not need a SIM card for your FINDER, as each device is already equipped with its own SIM card from the factory. This is automatically activated when your FINDER is activated.

The integrated M2M SIM does not prefer a specific mobile network but is based on the best local reception. Your FINDER can therefore connect to the strongest mobile network at any location. If a network fails or offers poorer reception, the device automatically connects to the strongest mobile network.

Which is the right GPS tracker / FINDER for me?

We have different FINDERs for different applications.

Perhaps our online purchase advisor tool will help you to find the right device for you.

We would also be happy to advise you personally here to clarify which FINDER is the right one for your area of application. Simply get in touch with us.