How can we help you?

Contact us!

Our team looks forward to helping you

Office hours:
Monday to Friday, from 2:00 AM – 5:00 PM EST

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Frequently asked questions

How can I place an order?

You can find all our products in our store. In addition to our appliances, you can also purchase accessories. Do you need advice? Take a look at our purchase advisor page or contact us personally.

What payment methods are available?

Payment options in our online store:

– Prepayment / bank transfer

– Direct bank transfer

– Credit card

– Apple Pay

– Google Pay

– PayPal

We have summarized the information for you here: Payment options at PAJ. Payment options for the license in the FINDER Portal:

– PayPal

– Apple pay

– Google pay

If none of the above payment options are available to you, you can also transfer an annual license in the form of an invoice. Please contact our customer service for this.

Is it necessary to register in the online store?

No, you do not need to register in the online store to place an order. You have the option of ordering as a guest. Simply enter the required data during the ordering process.

Will I receive a confirmation as soon as my order has been dispatched by prepayment?

Yes, if you purchased your order with a prepayment method, you receive normally an automatic shipping confirmation from your local logistics company once your order has been dispatched. If you cannot find it, please check also your spam folder.

Where can I find my invoice?

Orders via

If you have ordered via our online store at , you will receive your invoice at the e-mail address you provided when placing your order. If you have not received the invoice or require another copy, please contact us. We will then send you an invoice in PDF format by e-mail.

Orders via Amazon:

If you have ordered an item from us via Amazon, you will automatically receive the invoice in your Amazon e-mail inbox within the first week of the following month. The invoice is of course issued on the date of your order and you fulfill all possible VAT obligations.

Other platforms or sellers:

If you have purchased your FINDER via another platform or from another seller, please contact your seller directly. They will be able to help you most quickly.

I have problems with my order

Problems with your order?

Our customer service team will be happy to help you with any problems you may have.

Please contact us by e-mail:

General inquiries:

Support requests:

Available by phone:

Monday – Thursday: 09:00 – 16:00

Friday: 08:00 – 14:00

(excluding public holidays)

Phone: +49 (0) 2292 39 499 59

WhatsApp: +49 176 5781 0417

How long does shipping take?

Usually it takes 1-3 business days, in case of loc stock quanities it might take 3-5 business days.

How will my order be shipped?

In most cases your order will be shipped with Amazon, or a local logistics company.

How can I track my shipment?

Usually, the local logistics company sends automatically an email to the customer with all shipping details.

Is it possible to deliver abroad?

No, delivery abroad is not possible.