Support

How can we help you?

Contact us!

Our team looks forward to helping you

Office hours:
Monday to Friday, from 2:00 AM – 5:00 PM EST

Leave a message / request a callback

Frequently asked questions

What data is required for a support request ?

We need the ID number of your FINDER and the e-mail address with which you registered in the FINDER portal or placed the order. This will be compared directly with our system to ensure that your request can be processed more quickly. Please also have your registered address ready for data comparison.

This guarantees that only you as the owner have access to the information.

Can I test or try out the GPS Tracker / FINDER first ?

We have set up a test account so that you can see our tracking portal for yourself. It contains a Test FINDER that regularly records routes. You can log in to the test account as follows:

  1. Download the FINDER Portal v2 app from the App Store or Google Play Store.
  2. Open the app and click on “Demo account login”.
  3. Log in and test **.
  4. Optionally, you can also simply log in at www.v2.finder-portal.com/login.

*As several customers have access to the account, we would not recommend activating the sending of messages permanently.

**Whether you allow the ap

Why is the product seal open/damaged ?

The seal on the Amazon order was already open:

First of all, we would like to apologize for the fact that the seal was already open. In this case, the items are shipped directly via Amazon, which means that we unfortunately have no influence on the shipping process.

Nevertheless, the fact that the seal has been opened does not necessarily mean that there is a fault. If you cannot detect any damage to the device or accessories, we would ask you to test the device normally and give us feedback if any faults occur. It is possible that the seal was only damaged during the shipping process without the packaging being opened.

The seal on your order via our store was opened or damaged?

Please proceed as mentioned above. You are also welcome to contact us directly so that we can check the device.

How can I contact PAJ customer service ?

E-Mail: You can reach us by email at the following addresses: info@paj-gps.com

24/7 WhatsApp: You can reach us around the clock via WhatsApp at +49 176 5781 0417

Telephone: You can reach us by telephone on +49 (0) 2292 39 499 59. Our telephone hours are Monday to Thursday from 09:00 to 16:00 and Friday from 08:00 to 14:00.

We also answer questions via our social media channels.

When will the 2G network be switched off ?

In Europe, the 2G network standard is still available in the vast majority of countries with the exception of Switzerland and Liechtenstein. The complete switch-off is not planned here until 2025. However, not all network providers agree on this and it is possible that the date will be postponed even further.

Despite the planned shutdown of the 2G network (also in Germany), there is still a very high demand for this network. As the 2G network coverage was the basis and is still used by many systems (e.g. traffic lights, other tracking systems, etc.), a switch-off is practically unthinkable, at least in the next few years. The actual complete shutdown of the 2G network has so far only been implemented in a few countries, such as the USA, Japan, Australia and Singapore.

On our homepage you will find a map with an overview of the countries in which our devices currently work and therefore, to our knowledge, the 2G network is available : https://www.paj-gps.com/gps-tracker-sim-card-from-paj/