Support

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Office hours:
Monday to Friday, from 2:00 AM – 5:00 PM EST

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Frequently asked questions

What does the blue position (marker) in the FINDER portal mean?

This is the location of the device you are using to access the FINDER portal. For example, the location of your PC, tablet or smartphone.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

How can I share the location of my FINDER with other people ?

You can make your FINDER accessible to other people via a share link. This enables these people to access the position or route of the device.

In the PORTAL Finder V2 (new):

  1. Open the menu at the top left and select “Device management”.
  2. Click on the gear icon next to the ID number of the device.
  3. Activate the “Share” option.
  4. Copy the generated link or send it directly.

People who have access to the link can only see the current position of the FINDER and the route previously defined by the main user. All other functions and configuration options are hidden.

In the PORTAL-Finder V1 (old)

  1. Navigate to the settings menu by clicking on the gear icon and then on “DEVICE MANAGEMENT”.
  2. Select the device you wish to share.
  3. You will find the sharing link at the bottom of the settings. Copy this link and share it with the desired person. Alternatively, you can also send it directly by email.

People who have access to the link can only see the current position of the FINDER and the route previously defined by the main user. All other functions and configuration options are hidden.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

How do I cancel my subscription ?

To cancel the subscription, proceed as follows:

FINDER Portal V2 (new):

  1. Please click on the menu at the top left.
  2. Select “Account” and then “Portal licenses”.

FINDER Portal V1 (old):

  1. In the FINDER portal, simply click on the cogwheel at the top right.
  2. Then select “My portal account” > “Portal licenses”.

There you can then display the corresponding license and simply cancel it.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

How can I change the notification sound for the Portal app ?

Would you like to set a special ringtone for the FINDER portal app so that you can distinguish the alarm messages from your FINDER from your other push notifications?

In the V2 Portal:

  1. Open your phone settings.
  2. Go to “Notifications”.
  3. Select the V2 Portal app from PAJ and check that the following settings allow message delivery.
  4. To select the respective alarm tones, please open your app.
  5. Open the menu at the top left and click on “Alarm summary”.
  6. Then click on the gear icon next to “Notifications”, here you will get a selection of alarm sounds and can choose accordingly.

In the V1 portal:

  1. Open your cell phone settings.
  2. Go to “Notifications”.
  3. Select the “ONLINE Finder Portal” app from PAJ.
  4. Tap on “Alarms”.
  5. Then tap on “Advanced”.
  6. Here you can now set an individual notification sound for the app under “Sound”. You can use standard ringtones from your smartphone or your own alarm tones, which you can download from the Internet, for example.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

Payment failed – how can I re-initiate the payment ?

To re-initiate payment for your license, please proceed as follows:

In the V2 Portal:

In your account, click on the menu icon at the top left and then on “Account”.

In the app, the menu icon is at the bottom left. Or in the V1 portal, click on the “Settings” icon at the top right. Then select “My portal account”.

Here you will find the menu item “Orders”.

Find the failed order and click on the “Pay” button.

You will also be asked to enter new payment details. If you go through the steps and initiate the payment again, the subscription will continue with the new payment method.

If this does not work, you will have to cancel the subscription and take out a new one.

Why does the mileage in the logbook not match the speedometer display?

Especially if you have had the logbook for some time, it is possible that the kilometers in your logbook may differ from the actual speedometer reading. The reason for these differences is the way in which the distances traveled are calculated.

While your vehicle calculates the kilometers using the wheel revolutions, the individual waypoints recorded by your GPS tracker are added together in the logbook.

For this reason, we would recommend that you regularly check the mileage information in the logbook or compare it with the actual mileage from your vehicle. If you notice any differences, you can easily correct them in the logbook online or contact us by e-mail at info@paj-gps.com if you have any further questions.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

What data is required for a support request ?

We need the ID number of your FINDER and the e-mail address with which you registered in the FINDER portal or placed the order. This will be compared directly with our system to ensure that your request can be processed more quickly. Please also have your registered address ready for data comparison.

This guarantees that only you as the owner have access to the information.

Can I test or try out the GPS Tracker / FINDER first ?

We have set up a test account so that you can see our tracking portal for yourself. It contains a Test FINDER that regularly records routes. You can log in to the test account as follows:

  1. Download the FINDER Portal v2 app from the App Store or Google Play Store.
  2. Open the app and click on “Demo account login”.
  3. Log in and test **.
  4. Optionally, you can also simply log in at www.v2.finder-portal.com/login.

*As several customers have access to the account, we would not recommend activating the sending of messages permanently.

**Whether you allow the ap

Why is the product seal open/damaged ?

The seal on the Amazon order was already open:

First of all, we would like to apologize for the fact that the seal was already open. In this case, the items are shipped directly via Amazon, which means that we unfortunately have no influence on the shipping process.

Nevertheless, the fact that the seal has been opened does not necessarily mean that there is a fault. If you cannot detect any damage to the device or accessories, we would ask you to test the device normally and give us feedback if any faults occur. It is possible that the seal was only damaged during the shipping process without the packaging being opened.

The seal on your order via our store was opened or damaged?

Please proceed as mentioned above. You are also welcome to contact us directly so that we can check the device.

How can I contact PAJ customer service ?

E-Mail: You can reach us by email at the following addresses: info@paj-gps.com

24/7 WhatsApp: You can reach us around the clock via WhatsApp at +49 176 5781 0417

Telephone: You can reach us by telephone on +49 (0) 2292 39 499 59. Our telephone hours are Monday to Thursday from 09:00 to 16:00 and Friday from 08:00 to 14:00.

We also answer questions via our social media channels.