General Terms and Conditions

Last updated: 09.07.2026

1) Scope of Application

1.1 These General Terms and Conditions, hereinafter referred to as “T&C”, of PAJ UG (haftungsbeschränkt), hereinafter referred to as the “Seller”, apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur, hereinafter referred to as the “Customer”, with the Seller via the goods presented in the online shop. The inclusion of the Customer’s own terms and conditions is rejected unless expressly agreed otherwise.

1.2 A consumer within the meaning of these T&C is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.

1.3 An entrepreneur within the meaning of these T&C is any natural or legal person, or any partnership with legal capacity, who or which, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

1.4 The subject matter of the contract is exclusively the sale of goods, in particular GPS trackers.

1.5 Individual parts of the product range may require technical prerequisites, for example SIM cards or network connections. These may be based on separate contractual relationships with the Seller.

1.6 The purchase of the hardware, i.e. the GPS tracker, and the conclusion of a subscription for the use of the associated location services via the FINDER Portal are two separate contractual relationships independent of one another. The purchase of the hardware alone does not create a subscription contract.

1.7 A subscription is concluded exclusively through separate registration and contractual acceptance by the Customer via the portal at start.finder-portal.com. A subscription contract is established only once this separate contract has been successfully concluded.

1.8 The purchase of the hardware does not oblige the Customer to conclude a subscription. However, the Customer is expressly advised that the intended use of the GPS tracker, in particular location and tracking functions, requires the conclusion of a paid subscription. Without an active subscription, the full range of functions of the device is not available.

1.9 The FINDER Portal is a digital service within the meaning of Sections 327 et seq. of the German Civil Code (BGB). The subscription is governed exclusively by the terms and conditions provided on start.finder-portal.com at the time of the respective conclusion of the contract.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers by the Seller. They serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit their offer using the online order form integrated into the online shop. To do so, the Customer first places the selected goods in the virtual shopping cart and then completes the electronic ordering process. By clicking the button that completes the ordering process, the Customer submits a legally binding contractual offer relating to the goods contained in the shopping cart. In addition, the Customer may also submit their offer to the Seller by e-mail, by post or by telephone.

2.3 The Seller may accept the Customer’s offer within five days. Acceptance may take place if the Seller

• sends the Customer a written order confirmation or an order confirmation in text form, for example by fax or e-mail; the receipt of the order confirmation by the Customer is decisive in this respect,
• delivers the ordered goods to the Customer; the receipt of the goods by the Customer is decisive in this respect, or
• requests payment from the Customer after the Customer has placed the order.

If several of these alternatives apply, the contract is concluded at the time at which one of the above alternatives first occurs. The acceptance period begins on the day after the Customer sends the offer and ends upon expiry of the fifth day after the offer has been sent. If the Seller does not accept the offer within this period, this is deemed to be a rejection. The Customer is then no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, hereinafter referred to as “PayPal”. The PayPal Terms of Use apply and are available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If the Customer does not have a PayPal account, the terms for payments without a PayPal account apply and are available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a PayPal payment method selectable during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time at which the Customer clicks the button that completes the ordering process.

2.5 If the Customer selects the payment method “Amazon Payments”, payment processing is carried out by the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg, hereinafter referred to as “Amazon”. The Amazon Payments Europe User Agreement applies and is available at https://payments.amazon.de/help/201751590. If the Customer chooses “Amazon Payments” during the online ordering process, by clicking the button that completes the ordering process the Customer also issues a payment order to Amazon. In this case, the Seller hereby declares acceptance of the Customer’s offer at the time at which the Customer initiates the payment process by clicking this button.

2.6 When an offer is submitted via the online order form, the Seller stores the contract text after conclusion of the contract and sends it to the Customer in text form, for example by e-mail, fax or letter, after the Customer has submitted the order. The Seller does not make the contract text accessible in any further way. If the Customer has created a user account in the Seller’s online shop before submitting the order, the order data will be archived on the Seller’s website. The Customer can access this data free of charge via their password-protected user account by entering the relevant login details.

2.7 Before submitting a binding order via the online order form, the Customer can identify possible input errors by carefully checking the information displayed on the screen. A technical aid for better detecting input errors may, for example, be the browser’s zoom function. Entries can be corrected during the electronic ordering process using the usual keyboard and mouse functions until the Customer clicks the button that completes the ordering process.

2.8 The English language is available for the conclusion of the contract.

2.9 Order processing and contact usually take place by e-mail and through automated order processing. The Customer must ensure that the e-mail address provided for order processing is correct and that e-mails from the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

3) Right of Withdrawal

3.1 Consumers have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller’s withdrawal policy at https://www.paj-gps.com/refund-returns/.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s respective product description, the prices indicated are total prices including statutory VAT. Any additional delivery and shipping costs are shown separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases which are not the responsibility of the Seller and which must be borne by the Customer. These include, for example, costs for money transfers by credit institutions, such as transfer fees or exchange-rate fees, as well as import duties or taxes, such as customs duties. Such costs may also arise in relation to the money transfer if the delivery is not made to a country outside the European Union, but the Customer makes the payment from a country outside the European Union.

4.3 The available payment options are communicated to the Customer in the Seller’s online shop.

4.4 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.5 If a payment method offered via the payment service “Stripe” is selected, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, hereinafter referred to as “Stripe”. The individual payment methods offered via Stripe are communicated to the Customer in the Seller’s online shop. Stripe may use further payment services for payment processing, for which special payment terms may apply. The Customer will be informed of these separately where applicable. Further information about Stripe is available at https://stripe.com/.

4.6 If the payment method purchase on invoice is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within 14 (fourteen) days of receipt of the invoice, unless otherwise agreed. The Seller reserves the right to offer the payment method purchase on invoice only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of the relevant payment restriction in the payment information in the online shop.

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping of the goods, delivery will be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified in the Seller’s order processing is decisive for the processing of the transaction. Deviating from this, when the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer must bear the reasonable costs incurred by the Seller as a result. This does not apply to the outbound shipping costs if the Customer effectively exercises their right of withdrawal. In the event of effective exercise of the right of withdrawal, the rule set out in the Seller’s withdrawal policy applies to the return shipping costs.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has handed the goods over to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, this risk generally passes only when the goods are handed over to the Customer or to a person authorised to receive them. Deviating from this, the risk also passes to the Customer in the case of consumers upon handover to the forwarding agent, carrier or other person or institution designated to carry out the shipment if the Customer has commissioned this person or institution with carrying out the shipment and the Seller has not previously named this person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only if the non-delivery is not attributable to the Seller and the Seller has concluded a specific covering transaction with the supplier with the required care. The Seller will make all reasonable efforts to procure the goods. If the goods are unavailable or only partially available, the Customer will be informed without delay and any consideration already provided will be refunded without delay.

5.5 Collection by the Customer is not possible for logistical reasons.

6) Legally Compliant Use and International Use

6.1 Compliance and Approved Markets

6.2 International Use

6.3 Air Travel and Air Freight Shipping

• Airline requirements: Airlines may set different rules for portable electronic devices and battery types, especially lithium-ion batteries.
• Battery safety: Observe the requirements of the respective airline as well as the applicable dangerous goods and battery regulations. Spare batteries and power banks classified as “spare batteries” generally belong exclusively in hand luggage and must be protected against short circuits.
• Devices with built-in batteries: Devices must be transported in accordance with the airline’s requirements. The crew’s instructions must always be followed.
• Shipping by air freight: Dangerous goods regulations may apply to commercial shipping, for example regarding declaration or packaging. Clarify this in advance with the shipping service provider.

6.4 Disclaimer

7) Retention of Title

If the Seller makes advance performance, the delivered goods remain the property of the Seller until the purchase price owed has been paid in full.

8) Liability for Defects (Warranty)

Unless otherwise provided in the following provisions, the statutory provisions on liability for defects apply. The following provisions apply additionally to contracts for the delivery of goods.

8.1 Purposes of Use of the GPS Trackers

The GPS trackers and the associated software are primarily designed for theft protection. Customers are expressly requested to inform themselves about the locally applicable laws before using the GPS trackers, as usage regulations may vary depending on the region. The Seller assumes no liability for misuse of the product. In particular, it is pointed out that stalking, i.e. “Stalking”, may be punishable under Section 238 of the German Criminal Code (StGB), for example in cases of unauthorised and persistent stalking or tracking. The Customer is fully responsible for using the devices in compliance with the law.

8.2 Use of the GPS Trackers

8.3 Responsibility of the User

8.4 Consequences of Misuse

8.5 Provisions for Entrepreneurs

If the Customer acts as an entrepreneur, the following applies:

• The Seller may choose the type of subsequent performance.
• For new goods, the limitation period for defects is one year from delivery of the goods.
• For used goods, rights and claims due to defects are excluded.
• The limitation period does not restart if a replacement delivery is made within the framework of liability for defects.

8.6 Provisions for Consumers Regarding Used Goods

If the Customer acts as a consumer, the following applies to contracts for the delivery of used goods: The limitation period for claims for defects is one year from delivery of the goods if this has been expressly and separately contractually agreed between the parties and the Customer was specifically informed of the shortening of the limitation period before submitting their contractual declaration.

8.7 Exceptions to Limitations of Liability and Shortened Limitation Periods

The limitations of liability and shortened limitation periods set out above do not apply

• to the Customer’s claims for damages and reimbursement of expenses,
• if the Seller has fraudulently concealed the defect,
• to goods that have been used for a building in accordance with their usual use and have caused its defectiveness,
• to any existing obligation of the Seller to provide updates for digital products in contracts for goods with digital elements.

8.8 For entrepreneurs, the statutory limitation periods for any existing statutory right of recourse also remain unaffected.

8.9 If the Customer is a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the Customer is subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to give the notices provided for therein, the goods are deemed to have been approved.

8.10 If the Customer acts as a consumer, the Customer is asked to complain to the delivery company about delivered goods with obvious transport damage and to inform the Seller accordingly. If the Customer does not comply with this request, this has no effect on the Customer’s statutory or contractual claims for defects.

8.11 The Seller is not liable for defects in the performance of the telecommunications contract for which the respective service provider is exclusively responsible. In this respect, the relevant statutory provisions apply, as do any deviating contractual terms of the respective service provider where applicable.

9) Redemption of Promotional Vouchers

9.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the Customer, hereinafter referred to as “promotional vouchers”, may be redeemed exclusively in the Seller’s online shop and only during the specified period.

9.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

9.3 Promotional vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

9.4 Only one promotional voucher may be redeemed per order.

9.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the Seller.

9.6 If the value of the promotional voucher is not sufficient to pay for the order in full, the difference may be paid using one of the other payment methods offered by the Seller.

9.7 The balance of a promotional voucher is neither paid out in cash nor does it bear interest.

9.8 The promotional voucher will not be refunded if the Customer returns goods that were paid for in whole or in part with the promotional voucher within the framework of the Customer’s statutory right of withdrawal.

9.9 The promotional voucher is transferable. The Seller may render performance with discharging effect to the respective holder who redeems the promotional voucher in the Seller’s online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the fact that the respective holder is not entitled, lacks legal capacity or lacks representative authority.

10) Applicable Law

All legal relationships between the parties are governed by the law of the Federal Republic of Germany. The laws on the international sale of movable goods are excluded. In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

11) Place of Jurisdiction

If the Customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the Seller’s place of business is the exclusive place of jurisdiction for all disputes arising from this contract.
If the Customer has their registered office outside the territory of the Federal Republic of Germany, the Seller’s place of business is also the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity.
However, in the aforementioned cases, the Seller is always entitled to bring proceedings before the court at the Customer’s registered office.

12) Code of Conduct

• The Seller has submitted to the terms of participation of the eCommerce initiative “Fairness im Handel”. These are available online at https://www.fairness-im-handel.de/teilnahmebedingungen/.
• The Seller has also submitted to the Trusted Shops quality criteria. These are available online at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

13) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.