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Office hours:
Monday to Friday, from 2:00 AM – 5:00 PM EST

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Frequently asked questions

How do I return an item?

The easiest way is to contact us in writing. We will be happy to help you with any problems or questions regarding returns.

You can return your order to us within our extended right of withdrawal (30 days after purchase). Please make sure to include the withdrawal form.

The instructions for returning your item can be found under the following link: Return instructions.

How do I find out the current status of my return?

Once we have received your return, it will be carefully checked, which can usually take 1-2 working days (depending on our workload). We will then inform you immediately about the current status and the next steps.

If you still have any questions or concerns, our customer service team will be happy to help you at any time. You can contact us in writing or by telephone.

The delivered product does not correspond to my order?

Do you have the feeling that you have ordered something else?

Please contact our customer service directly to clarify your request.

Please have your order number ready, which you will find in your e-mail order confirmation. All the details of your order are also listed there.

Don’t forget to include photos of the delivery you received to help us clarify your request.

What is the withdrawal period?

You can cancel your order within 30 days of purchase.

To do so, follow the instructions described on our website: How can I return my item?

If you ordered electronically, please send us an e-mail to support@paj-gps.com

As soon as we have received your valid revocation and checked the device, we will get back to you shortly and then refund the costs within a few days.

Where can I log in?

Click here to go directly to the new FINDER Portal V2. If you have any further questions about the FINDER Portal, please visit our specially developed and illustrated help page.

Can I use multiple devices with one account ?

You have the option of connecting several devices to one FINDER portal account. This allows you to see several FINDERs on one card at the same time, which can be distinguished by different colors, for example.

However, it is important to note that a separate subscription must be taken out for each device. This is because each GPS tracker uses its own SIM card and therefore incurs connection costs.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

Can I activate several alarms at the same time?

Yes, the FINDER offers the option of activating several alarms simultaneously. The available alarms may vary depending on the FINDER model.

Possible alarms that can be activated are :

  • SOS
  • Shock
  • Power interruption
  • Drop alarm
  • Ignition alarm
  • Speed alarm
  • Enter/exit area
Can multiple e-mail addresses receive alarms from my FINDER?

Yes, this is possible. You can specify up to 3 e-mail addresses which should receive alarms. This means that different people can be informed about alarms from your FINDER at the same time.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

How long will my data be stored in the FINDER Portal?

The route data of your devices and the overview of alarms triggered in the last 365 days are automatically saved in the portal. After this time or if you cancel your subscription, the data will be deleted from your account.

If you would like to keep the data, you can download the alarm overview and route data from the portal beforehand and save it locally on your PC or smartphone.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

Can the subscription for the FINDER portal be activated/deactivated at any time?

Yes, for example, if you have taken out a monthly subscription, you can cancel it at the end of the month and then sign up again at any time if you need to. You can also pause the subscription and simply reactivate it when you need it again.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.