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Frequently asked questions

How do I return an item?

The easiest way is to contact us in writing. We will be happy to help you with any problems or questions regarding returns.

You can return your order to us within our extended right of withdrawal (30 days after purchase). Please make sure to include the withdrawal form.

The instructions for returning your item can be found under the following link: Return instructions.

How do I find out the current status of my return?

Once we have received your return, it will be carefully checked, which can usually take 1-2 working days (depending on our workload). We will then inform you immediately about the current status and the next steps.

If you still have any questions or concerns, our customer service team will be happy to help you at any time. You can contact us in writing or by telephone.

The delivered product does not correspond to my order?

Do you have the feeling that you have ordered something else?

Please contact our customer service directly to clarify your request.

Please have your order number ready, which you will find in your e-mail order confirmation. All the details of your order are also listed there.

Don’t forget to include photos of the delivery you received to help us clarify your request.

What is the withdrawal period?

You can cancel your order within 30 days of purchase.

To do so, follow the instructions described on our website: How can I return my item?

If you ordered electronically, please send us an e-mail to

As soon as we have received your valid revocation and checked the device, we will get back to you shortly and then refund the costs within a few days.