Job Position Overview

Type de poste: Temps plein

Expérience professionnelle: Support client

Langues: Anglais avancé (requis), Français avancé (requis)

Vos responsabilités

• Être le premier contact rassurant : appeler les clients lorsqu’ils ont besoin d’aide ; rester calme, clair et empathique dans les situations urgentes.
• Résoudre les demandes entrantes avec cœur et clarté. Traiter les demandes écrites et proposer des solutions claires et centrées sur le client.
• Être garant du bon suivi des dossiers. Assurez une documentation précise et un enregistrement rigoureux des données pour faciliter la continuité du service.

Vous êtes au bon endroit si vous…

• Êtes extraverti(e) avec un style naturellement positif et empathique.
• Aimez le travail d’équipe et donnez le meilleur lorsque l’on compte sur vous.
• Restez serein(e) sous pression et transformez les échanges difficiles en issues positives.
• Offrez un service méticuleux et de premier ordre, à l’oral comme à l’écrit.
• Communiquez couramment en français et en anglais de manière professionnelle.

Horaires et organisation des shifts

Nous recrutons activement et construisons un service client exceptionnel, disponible 24/7 !

Les horaires pour ce poste sont les suivants (en alternance, semaine après semaine) :

• 08:00–16:30
• 16:00–00:30

(Votre planning vous sera communiqué à l’avance pour faciliter votre organisation personnelle.)

Job Position Overview

Type of position: Full-time

Work experience:
Experience in hardware and software testing

Language: German and English

Work location: Hybrid. Windeck-Hurst (on-site min. 2 days/week)

The Job:

• Systematically test GPS tracker devices—hardware and firmware—and document results with precision
• Collect, structure, and communicate product feedback clearly to the development team
• Write test reports and contribute actively to product improvement proposals
• Test companion apps on iOS and Android and evaluate real user experience
• Collaborate with hardware and software engineers to reproduce and resolve bugs

The Individual:

• If you are a curious, independent, hands-on person with an interest in testing hardware and software, this could be the role for you!
• Has interest testing hardware devices (embedded/IoT), with a curious and hands-on approach to understanding how and why things fail
• Knowledgeable of software testing (manual & automated) and comfortable working independently to structure and execute test plans without close supervision
• A clear, analytical communicator in German and English who can translate technical findings into well-written test reports and documentation that engineers and product teams can act on
• Versed in technical writing in order to create test reports & documentation
• A natural problem-solver who brings structured thinking to ambiguous situations and takes initiative
• Familiar with GPS or tracking technology, and/or experienced testing iOS and Android apps with an eye for user experience (nice to have)
• Entry-level candidates are welcome (0 to 1 year of professional experience). Internship or project experience in hardware/software testing is a plus.

Job Position Overview

Type of position: Full-time

Work experience:
Experience in marketing and product management

Language:
Advanced English (required), German (nice to have)

The Job:

• Take full ownership of our GPS pet trackers, from feature development to market positioning
• Identify new target audiences and market opportunities to expand our customer base
• Monitor project progress, comparing outcomes with predetermined KPI’s and conduct competitive and market analysis to refine our strategic direction
• Create compelling sales materials, including ad creatives, landing page copy, and platform-specific content
• Manage communication with stakeholders, both internally and externally, ensuring the team has the information and buy-in needed to get the project across the finish line
• Develop and execute marketing campaigns in collaboration with the marketing team, with a strong focus on paid social media (Meta, TikTok), social organic content, and email automation
• Identify potential risks and develop contingency plans to mitigate them
• Lead UGC and influencer strategies that authentically represent the pet owner perspective, briefing creators and reviewing content for brand accuracy

The Individual:

• Experience in product management and/or marketing, ideally in tracking, pet tech, or software solutions.
• Expert-level or strong working knowledge of paid social advertising (Meta Ads Manager, TikTok Ads) and organic social strategy, with a track record of campaigns that drive measurable sales.
• Analytical and strategic thinker with a hands-on approach.
• Excellent communication and negotiation skills to effectively present product benefits in English.
• In-depth project management skills – able to coordinate across multiple teams and focus on project specifics while maintaining a big-picture perspective.
• Prior experience working with B2C clients, as well as familiarity with SaaS or hardware products.
• Ability to meticulously focus on project specifics while maintaining a big-picture perspective.
• Deep understanding of dog owners, paired with a passion for pets—able to shape positioning and messaging that highlights safety, tracking, and peace of mind.

Job Position Overview

Type of position: Full-Time, Mo- Fr. 08:00 – 16:30 local time Brazil (12:00 – 20:30 CET)

Work Experience: min. 1 year Customer Service

Languages: German/Brazilian Portuguese/English

Location: Remote from Brazil

The Job:

• Erster Ansprechpartner für unsere Kunden sein und Kontakt aufnehmen, wenn ein GPS-Tracker einen Alarm auslöst – stets ruhig, empathisch und klar kommunizieren.
• Anfragen per Telefon, Chat oder E-Mail bearbeiten und kundenorientierte, praktische Lösungen anbieten.
• Jeden Kontakt sorgfältig dokumentieren, damit alle Informationen vollständig für den nächsten Mitarbeitenden verfügbar sind.

The Individual:

• Fließende Deutsch- und Portugiesischkenntnisse sowie professionelle Englischkenntnisse.
• Empathische, klare und positive Kommunikation.
• Teamgeist und Bereitschaft zur Zusammenarbeit mit internationalen Kolleginnen und Kollegen.
• Fähigkeit, auch in stressigen Situationen ruhig und professionell zu bleiben.
• Engagement für einen hochwertigen Kundenservice – sowohl mündlich als auch schriftlich.